2011 Austin City Limits Music Festival Access Program Survey

The producers of the Austin City Limits Music Festival want to make sure that all music lovers have access to the festival experience. We are proud of our Access Program and its growth through the years. Some of the Access Program highlights:

Access Center: Here patrons with disabilities will find staff to answer questions, reference materials, an ASL interpreter, handouts, etc. Reference materials include program highlights in braille and large print, maps with Access platforms indicated, grids with ASL interpreted performances indicated, etc. The Access Center has a power outlet for recharging power scooters. The location of the Access Center is prominently displayed in the festival map.

ASL Interpretation: The festival offers select performances interpreted by an ASL team.

Viewing Platforms/Areas: The festival features wheelchair viewing platforms and/or a specially designated viewing area for our patrons with mobility limitations and our patrons who are Deaf/Hard of Hearing.

We appreciate all feedback. Thank you for attending the 2011 Austin City Limits Music Festival.

*indicates a required response.

* Your Name

* City, State

* Email Address

* The Access Program is provided as a service to patrons with disabilities. Please let us know which category is applicable to you (you can choose more than one).

Mobility Limitation

Deaf/HoH

Companion of patron with disability

Other

If "Other" please describe. This is an optional response.

Do you use a wheelchair or power scooter?

Yes

No

Festival Attendance

* Which days did you attend the Festival? (select the appropriate box or boxes)

Friday, 9/16/2011

Saturday, 9/16/2011

Sunday, 9/17/2011

* Have you attended the ACL Festival before?

No.

Yes.

* Would you attend a future ACL Festival?

Yes

No

Maybe

Use this space to add any comments on future attendance.

The Access Center

How often did you visit the Access Center?

At the Access Center, how would you rate the level of service by the staff?

One Star = Very Poor
Two Stars = Poor
Three Stars = Good
Four Stars = Very Good
Five Stars = Excellent

Use this space for any additional comments regarding the staff at the Access Center.

* Did you require the services of an ASL intepreter when you visited the Access Center?

No

Yes

The Access Center has maps, reference materials, power outlet, etc. How would you rate these items?

Not adequate

Average

Good

Very Good

Use this area for comments on the staffing or materials at the Access Center, including suggestions.

Please add any additional comments on the interpreters, or any topic listed above.

The Festival Experience

Please let us know about your festival experience.

Which Access areas did you utilize? (You can select more than one)

At the viewing platforms or viewing areas (for patrons with mobility limitations), how would you rate the level of service by the staff?

One Star = Very Poor
Two Stars = Poor
Three Stars = Good
Four Stars = Very Good
Five Stars = Excellent

Please use this space to add any comments on the viewing platforms/areas, Deaf/Hard of Hearing areas.

ASL Music Interpretation

If you required the services of an ASL interpreter for music interpretation, please fill out this section.

Which performances did you see (where you were able to observe the ASL interpreters). Below is a list of performances that were interpreted at this year's festival.

At the Deaf/Hard of Hearing areas, how would you rate the level of service by the staff?

One Star = Very Poor
Two Stars = Poor
Three Stars = Good
Four Stars = Very Good
Five Stars = Excellent

Please rate the following based on your experience at the festival.

	Poor	Average	Good	Very Good
I found the Access Center easily.
I understood which performances would be interpreted.
I knew where the Deaf/Hard of Hearing viewing areas were.
The Deaf/Hard of Hearing viewing areas were comfortable.
The Deaf/Hard of Hearing areas were well-placed.
I could easily see the stage and the interpreter.
The lighting on the interpreters worked well.

Were the interpreters clear and easy to follow?

Yes

No

Other

Please rate the quality of the ASL music performance interpretation (use area below to add further comments).

One Star = Very Poor
Two Stars = Poor
Three Stars = Good
Four Stars = Very Good
Five Stars = Excellent

Did the interpretations seem to match the musical performance?

Yes

No

not applicable

What do you think the interpreters do well?

What could the interpreters do differently?

Use the space below to add any further comments about the ASL interpretation at the festival.

Any Additional Comments. Please use this area for any additional feedback.

Use this space for any comments or suggestions regarding the festival's Access Program.

* Indicates Response Required