Current business performance
If an orgnisation is going to improve it needs to be able to measure how well it is doing. This section considers a number of common measures used to assess business performace. (often referred to as Key Performance Indicators). Not all will be relevant to the organisation and others may need to be introduced.
If the measures are not available detemine how to make them so, ensure appropriate targets are in place and if they are not being achieved discuss what can be done to remedy this.
Having these measures in place often displayed in a dashboard forms the basis of ongoing business monitoring.
"M" no information available, the factor is not understood in the first place, or the figures are getting worse per period. No targets are in place or targets are in place but nearly always missed
"S" The figures are relatively stable per period - possibly fluctuating - but no overall increase. No formal targets set or targets are set but often missed.
"C" The figures are increasing per period, but slightly and no targets are in place or targets are in place but increases are sometimes less than the targets.
"W" The figures are increasing, targets are in place and are being met or exceeded.
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