Product Returns and Missing Parts Form

Did you make this purchase on Amazon or eBay? *

These sites have their own return process. Therefore, you must open your return through those marketplaces.

RETURN POLICIES

Car Tow Dollies within 14 days of the date of delivery.

All Other Products within 30 days of the date of delivery.

What date did your order arrive? * +

Would you like a Return Label? *

Name on Order *

Order Number

Email address used for Order *

Confirm E-Mail *

Product Type *

Reason for Return *

Would you like someone to contact you to assist? *

What is the best phone number for a representative to contact you about this issue? *

Additional Information:

*

By checking this box you acknowledge that our return policy requires requires the item to be returned in its original condition.

LTL, Ground, or CPU *

Did customer purchase on Ebay or Amazon? *

Is the order older then 60 days? *

Yes

No

Has this return been approved by management? *

Yes

No

Do NOT proceed with this return until you've spoken with Johnny or Troy.

Any returns older then 60 days require a manager's approval.

Return Label

RMA (Example - JB[initials]011723[date]12345[order number]) *

RMA Valid Until * +

Tracking Number *

Please return item back to the below address:

Tow Better Dolly

1434 Poinsett Hwy.

Greenville, SC 29609

Once the item has been inspected and processed, a refund will be issued back to the original payment method. If cash or a check was used to make the purchase, then a check will be issued and mailed to the billing address used on the order or can be picked up at a later date from our warehouse located at the above address.

Notes to be sent to Customer

Internal Notes

I agree to repackage the product exactly as received. I understand that products are packaged a specific way to prevent damage during transit and that repacking as originally received will prevent damage upon return. *

Yes

Once submitted allow 48 hours for a response excluding weekends and holidays) that will contain RMA and return Instructions.